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DRR S/Pro
posted
Ordering parts for the last two months. 7 orders 4 have to go back a second time. Parts, pictures and part number correct as per order.. UGH....


Raceless in California!
 
Posts: 4535 | Location: Vacaville  | Registered: January 07, 2004Reply With QuoteReport This Post
DRR S/Pro
Picture of Eman
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You just reminded me, I have had a part on backorder with them for over 1 year. They sure aren't going to contact me. Those days of customer service are way behind us.
 
Posts: 1484 | Location: E TN | Registered: February 13, 2009Reply With QuoteReport This Post
DRR S/Pro
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quote:
Originally posted by Eman:
You just reminded me, I have had a part on backorder with them for over 1 year. They sure aren't going to contact me. Those days of customer service are way behind us.

They usually cancel order before it’s sits that long. I went through this once.
 
Posts: 2591 | Location: at the track | Registered: May 09, 2007Reply With QuoteReport This Post
DRR Trophy
Picture of 1leg
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Everytime I have ordered from summit and the parts end up getting delayed longer then expected, They have always emailed. I don't order much at all from Jegs so cannot speak to them.


Meziere Tech.
Make sure your water pump is on whenever you check your coolant level.
 
Posts: 249 | Location: Escondido | Registered: July 01, 2011Reply With QuoteReport This Post
DRR S/Pro
Picture of Big Steve
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I am a bit spoiled having a Summit warehouse 30 minutes from the house if I need something quick I just run in there and get it. If the order is over $100 and I am not in a hurry I just have them ship it since its free and normally get it within 2 days max. On occasion for some odd reason they will ship a part from Ohio that is in stock at the Arlington warehouse and that's normally at least 3 days.
The other day I ordered a HVC 2 coil from Jegs because Summit was out of stock and it was on my doorstep in 3 days
 
Posts: 2452 | Location: Moving back to the door side | Registered: April 30, 2010Reply With QuoteReport This Post
DRR Elite
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I’ve been ordering from Summit for decades including numerous orders this year and have never had a problem.
 
Posts: 13522 | Location: NJ | Registered: August 20, 2000Reply With QuoteReport This Post
DRR Trophy
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I have been ordering from Jeg's for years had nothing but problems this year .Switched to Summit no problems at all great communication and updates
 
Posts: 8 | Location: Staten Island | Registered: January 17, 2017Reply With QuoteReport This Post



DRR S/Pro
Picture of Lenny5160
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I was a Jegs guy for a long time, but I’m also a web order guy and Summit’s site is just better. Easier to filter to find what you want, and more detailed information.


Tony Leonard
 
Posts: 3173 | Location: Inver Grove Heights, MN | Registered: March 18, 2004Reply With QuoteReport This Post
DRR Pro
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I like and use both Summit / Jegs and have had good return / replacement service from both when something was delivered wrong.

I was at the ACE Ohio event this past weekend and Summit was on site. Got a replacement battery for the race car the next day. Wish I was close to either retail store.
 
Posts: 2507 | Location: 53056 | Registered: December 30, 2009Reply With QuoteReport This Post
DRR Top Comp
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I've shipped and recieved quite a lot from JEGS, Nickels, Summit and Amazon last few months. I've been totally impressed by how fast you get things UPS, Fed Ex and Amazon nowadays.

What I have noticed is, the boxes look they're dropped off the Empire state building when you get them. I got a BBC hydraulic roller from Clay Smith today, those people know how to box and ship a camshaft. I was totally impressed how they protected it for shipping.

I haven't experienced any problems receiving items from any venders listed, they've all been excellent.


 
Posts: 9398 | Location: Madeira Beach Fl. | Registered: June 12, 2018Reply With QuoteReport This Post
DRR Pro
Picture of Alaskaracer
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My son has had parts on back order from jegs for quite some time now. I ordered a flex plate and it just got extended again.......I'm about ready to cancel the order


Mark Goulette
Owner/Driver of the Livin' The Dream Racing dragster
www.livinthedreamracing.com
"Speed kills but it's better than going slow!"
Authorized Amsoil Retailer
 
Posts: 1503 | Location: Back home in Alaska! | Registered: February 13, 2011Reply With QuoteReport This Post
DRR / Crew
Picture of DragRaceResults
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Guys... as a Manufacturer / Supplier (Collector Tethers & Drag Race Solutions) for both JEGS and Summit you can't believe how hard it is right now to fill orders. We are a small company and I know it's harder for larger ones right now.

Material that was in abundance is now hard to get, then you have anodizers / chromers that are covered up and way behind.

We're even struggling getting tooling in instances.

We will predict a backorder based on normal circumstances and then bam we get hit with one of the above.

When a backorder gets delayed like mentioned its from the supplier not the vendor you're dealing with.

SL...
 
Posts: 2110 | Location: Gallatin, TN - U.S.A. | Registered: October 12, 2009Reply With QuoteReport This Post
DRR / Crew
Picture of DragRaceResults
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As far as photos go, that's also an issue we deal with. Mistakes happen and if the vendor doesn't verify... (Which I'm in the process of) they don't know it's wrong.

I know we have a few wrong and we are in the process of getting fixed as I know the problem it causes.

SL...
 
Posts: 2110 | Location: Gallatin, TN - U.S.A. | Registered: October 12, 2009Reply With QuoteReport This Post
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