Originally posted by David Covey:
quote:
Originally posted by Don Higgins Crew Chief Pro Software:
NHRA has made it difficult to have them administer our contingency program.
Crew Chief Pro paid contingency for fifteen years outside of NHRA's control. This year they finally convinced me to give them a try. They said the enormous costs they usually tried to get from the companies would be waived, so I said, "Great, let's give it a try."
So, Crew Chief Pro pays contingency through NHRA this year. Only problem, we can't see who claimed it unless they contact us directly. NHRA sends out a claim form, but you have to log into their site in order to see it. Problem is, they haven't given us a login for that site, even though they tell me every week they will have it handled...
I just want someone at NHRA to live up to their promises. Now they want a bunch of money for division races after telling me the costs were minimal at the start of the season. This is why companies get out of contingency, it is too confusing and really doesn't do much for us.
Years ago when I ran a Rons FI Toilet, he paid contingency outside of NHRA. All you had to do was send them a picture in the winners circle and they sent you the check.
Don, it seems to me you would be better off going back to what you once did that worked, even if it added more time to your program. Better customer service at least..
Dave
DC 1: I do appreciate your customer service as you have helped me more than once when I had issues at the track. My issues..Not Crew Chiefs.
