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DRR Sportsman
Picture of Ron Gusack
posted
I bought an alternator from them 3-4 years ago and it's always put out less voltage as the day went on. It would start the day at 13.8 and wind up at 13.2 in later rounds. I did lots of stuff that Powermaster and others suggested to improve it but nothing seemed to fix it. So I decided to but all the internals and rebuild it. When I called to buy the parts they told me to send it in and they'd do it for the cost of the parts. I sent it in with a detailed letter explaining all I had done and that I didn't want them to test it because I had it tested and was told it was good, which it is until it gets heat soaked or something. I sent it in and within a week I received a brand new alternator at no charge. Like Powermaster or not, they're a stand up company in my opinion.

The business adage about an extremely pissed off customer will tell 12 others and an extremely satisfied customer will tell no more than 2. I didn't want to be that guy, so don't bash me Ed. LOL
 
Posts: 465 | Location: Maryland | Registered: January 23, 2007Reply With QuoteReport This Post
DRR Elite
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customer service starts after the sale and many in the aftermarket performance business have no customer service. In your case powermaster went above and beyond what a reasonable person would expect. clapping
 
Posts: 13522 | Location: NJ | Registered: August 20, 2000Reply With QuoteReport This Post
DRR S/Pro
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They have also treated me very well on starters!
 
Posts: 2163 | Location: Tewksbury, MA,USA | Registered: November 03, 2000Reply With QuoteReport This Post
DRR Trophy
Picture of 2doggs
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They gave me awesome service on starters as well.


Why do you ask, 2doggs racing??????
 
Posts: 44 | Location: Grand Jct., CO | Registered: October 03, 2001Reply With QuoteReport This Post
DRR Sportsman
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My Dad uses them for starters and he also has had very good luck with the customer service.
 
Posts: 21 | Location: Jackson | Registered: March 30, 2009Reply With QuoteReport This Post
DRR Trophy
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Me too
 
Posts: 17 | Location: palm harbor fl | Registered: October 27, 2013Reply With QuoteReport This Post
DRR Elite
Picture of adv ET 266
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As mentioned, great guys to support the products but my luck with a 9400 was not so good. At it’s best it was far off the power of my other starters.



2005 2000lb 4 link dragster
home brew 582 BBC Dart 355
1.058
2.98
4.629@149
6.094
7.310@185

 
Posts: 12175 | Location: 33463 | Registered: February 04, 2004Reply With QuoteReport This Post



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