I’ve been fortunate that I’ve mostly have had great customer service after the sale with those I purchase parts and services from but I’ve also partnered with great companies whose parts and services aren’t typically the cheapest either.

That said, yesterday I experienced customer service that is the new benchmark for me. Mark Payne of House of Payne Performance

www.houseofpayneperformance.com


went well above and beyond yesterday walking me through via texts, phone and FaceTime, an issue over the course of hours on a holiday.

I’ve been and I continue to be a happy customer with his products. Thank you my friend.

Payne is first class and makes great products and stands behind them.

ep-hope it was not the EP signature series that was giving the weaner

Mark is the best and when I was racing went way over the top helping me....

A great guy, racer and family....

No Doubt Mark is one of the good guys in our sport, and is great at customer service.

My experience with mark is the same, excellent. I have bought and installed many of his products, all with the same excellent outcome.

After Dirtdobber had an alternator short out at Ennis I’ve been thinking about a spare. It looks like East Coast is out of business at least for now.

Might give House of Payne a holler in the near future. Seems like he comes highly recommended.

Payne says he has some trick new light weight 16v batteries he is carrying. If anybody is looking. Might want to check them out.

ep

East Coast is not out of business, it has a new owner...Jack Ostrowski, racer and friend at Numidia Dragway.

HOP to the front for sure!

Ed, I looked yesterday and it said if you ordered before March 28 then your stuff would be shipped. After that it said no new orders would be taken at this time. Then it said check back late spring. I assume this is the new owner talking?

I’ll tell Dirtdobber because he was going to send his alternator in for repair.

I don't have Jack's cell #, maybe reach out to him on fb

I tried FB, couldn’t get anything. I’ll try him later when he gets things up and running.

Just gave Jack your number. Also he said if you call ECAE number, after the 4th ring it goes to his cell phone.

This message has been edited. Last edited by: 1320racer, June 03, 2023 08:37 AM